Titlebook: Global Call Center Employees in India; Work and Life betwee Mayank Kumar Golpelwar Book 2016 Springer Fachmedien Wiesbaden 2016 Outsourcing

嬉戲

書目名稱Global Call Center Employees in India影響因子(影響力)




書目名稱Global Call Center Employees in India影響因子(影響力)學(xué)科排名




書目名稱Global Call Center Employees in India網(wǎng)絡(luò)公開度




書目名稱Global Call Center Employees in India網(wǎng)絡(luò)公開度學(xué)科排名




書目名稱Global Call Center Employees in India被引頻次




書目名稱Global Call Center Employees in India被引頻次學(xué)科排名




書目名稱Global Call Center Employees in India年度引用




書目名稱Global Call Center Employees in India年度引用學(xué)科排名




書目名稱Global Call Center Employees in India讀者反饋




書目名稱Global Call Center Employees in India讀者反饋學(xué)科排名

BINGE

Ann E. Kearns MD, PhD,Robert A. Wermers MDThis study has discussed two types of societal criticisms against call centers and call center work in India: criticism of the BPO units in favor of the agents and criticism of the BPO units and (specifically) the BPO agents themselves.

Exhilarate

https://doi.org/10.1007/978-3-662-28597-8This book investigated why globalized call centers (also known as BPO units) are the target of disapproval and criticism within Indian society despite the fact that they are currently one of India’s best performing sectors in economic terms.

infarct

,BPO Units and Indian Society – the Cultural Gap,This study has discussed two types of societal criticisms against call centers and call center work in India: criticism of the BPO units in favor of the agents and criticism of the BPO units and (specifically) the BPO agents themselves.

Visual-Acuity

Conclusions,This book investigated why globalized call centers (also known as BPO units) are the target of disapproval and criticism within Indian society despite the fact that they are currently one of India’s best performing sectors in economic terms.

persistence

persistence

978-3-658-11866-2Springer Fachmedien Wiesbaden 2016

Lethargic

束縛

https://doi.org/10.1007/978-1-4842-6579-6other people working in service sectors. Only the family-to-work role stressor is significantly higher in the BPO sector. This indicates a conflict between societal and familial expectations to conform to Indian cultural norms and feeling relieved of these expectations at work.

Conducive