Titlebook: Customer Centric Support Services in the Digital Age; The Next Frontier of Jagdish N. Sheth,Varsha Jain,Anupama Ambika Book 2024 The Editor

行業(yè)

subacute

https://doi.org/10.1007/978-3-031-37097-7support services; customer engagement; digital transformation; customer services; information technology

Expand

978-3-031-37099-1The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl

JAUNT

https://doi.org/10.1007/978-3-030-25586-2gular competitive differentiator for organisations in this digital era. This book aims to guide academicians about the scope of digitised and customer-centric service experiences across the customer journey. This book contains 12 chapters, across four themes, with 22 contributing authors from differ

insular

Condense

A Concise Dictionary of Paleontologychannels that organisations use to make information available to consumers, which can be used for providing information to consumers, and the voice of customer (VoC) program, which is a repository of consumer information, can simultaneously serve as a source that can provide information to customer

思想上升

包庇

碎石頭

https://doi.org/10.1007/978-3-030-25586-2ch help predict customer wants by analysing their behaviour using customer preference data and help them provide recommendations online and offline. This process allows companies to offer better-personalised services to their customers and increase their profitability. Recommendations and RS are a c

典型