Titlebook: Inside Intranets and Extranets; Knowledge Management James Callaghan Book 2002 Palgrave Macmillan, a division of Macmillan Publishers Limit

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James Callaghanct or service as well. Therefore, the experience of using a smartphone or Internet portal service can be approached with those same three perspectives. While understanding present experience is important in order to provide a really great experience through a product or service, it is even more impo

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James Callaghanct or service as well. Therefore, the experience of using a smartphone or Internet portal service can be approached with those same three perspectives. While understanding present experience is important in order to provide a really great experience through a product or service, it is even more impo

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James Callaghannt of balance” had dominant positions in their market, which we defined as a “dominant design”. However, as is the fate of all organisms, a dominant design eventually undergoes its ups and downs over time and changes in the environment and eventually dies. Although digital products and services may

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James Callaghanvelopment?of the twenty-first century’s digital capabilities. Simulation enables us to holistically integrate people and systems. Interconnectivity in our digital society created new kinds of complexity and properties of complex systems, which need to be addressed, such as separability. HCD, support

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Knowledge Management,us aspects of knowledge management. This issue emerged quite strongly both in the preliminary and main phase of this research, and as will be seen in the case studies, many of the issues that arose from the cases are related to issues of information and knowledge management. As will be seen later, a

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Research Methodology,opted together with a justification of why the case study approach is appropriate for research of this nature. Finally, it presents some background information on the case studies that are presented in Chapters 5, 6 and 7.