Titlebook: Global Sourcing of Business and IT Services; Leslie P. Willcocks,Mary C. Lacity Book 2006 Palgrave Macmillan, a division of Macmillan Publ

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https://doi.org/10.1057/9780230288034business; Information Technology (IT); service

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Palgrave Macmillan, a division of Macmillan Publishers Limited 2006

Thyroxine

Global Sourcing of Business and IT Services978-0-230-28803-4Series ISSN 2730-6623 Series E-ISSN 2730-6631

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Cardioversion

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Offshoring IT work: 29 practices, forecasted that the annual growth rate of offshore outsourcing will continue to grow at 20 percent reaching US$10 billion in 2005. How can executives manage risks while successfully exploiting the benefits available in remote locations such as India and China?

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The future of global sourcing: Trends and enduring challenges, from outsourcing for the past 17 years. Clients typically seek operational, transformational, or strategic benefits from global sourcing (see Table 11.1). But despite the growth, learning has been painfully slow. And most disturbingly, outcomes rarely meet all the client’s and supplier’s a priori expectations.

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The Plexiglass Wall and the Vital Verb,t to other back offices, including human resources, accounting, finance, and procurement. The resulting framework offers a powerful model for creating high performing back offices in terms of strategic agility, service excellence, and cost-efficiency

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The core capabilities framework for achieving high performing back offices,t to other back offices, including human resources, accounting, finance, and procurement. The resulting framework offers a powerful model for creating high performing back offices in terms of strategic agility, service excellence, and cost-efficiency

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