Titlebook: Exploring Services Science; 6th International Co Henriqueta Nóvoa,Monica Dr?goicea Conference proceedings 2015 Springer International Publi

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https://doi.org/10.1007/978-3-319-08410-7l and imagined communities can create value for each other, in other words, can value actively be cross-created between communities. The data was gathered in a service industry from two closely related social communities (SC) (.) where each SC represents the other respondents’ imagined community (IC

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Suzana Pinto Salcedo,Lena Alexopoulouse behaviour..A database of 133 783 customers and 376 057 contacts were analyzed in what concerns three Call Center performance indicators, representative of customers’ time and effort: First Call Resolution (FCR), Average Handling Time and Repeated Calls..Time and effort expenditures on Call Center

Formidable

Rebecca A. Drummond,Michail S. Lionakisology to analyse visitor’s experiences in order to improve the tourism business sector. Despite what the mere accidental observation could show, tourism is one of the significant experiences for human beings. Moreover, it is one of the services with most potential for generating wealth. Service Scie

Immunization

Christoph Sasse,Joachim Morschh?user changing the overall picture of the sport sector. New technologies facilitate the knowledge transfer in the sporting event management process, such as the Olympic Games; at the same time, the innovative techniques can significantly affect the athletes’ performance and the social integration of disa

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反應

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Henriqueta Nóvoa,Monica Dr?goiceaIncludes supplementary material:

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