Titlebook: Exploring Services Science; 6th International Co Henriqueta Nóvoa,Monica Dr?goicea Conference proceedings 2015 Springer International Publi

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How Social Responsibility Influences Innovation of Service Firms: An Investigation of Mediating Fac of service firms using mediators such as customer collaboration, employee collaboration, and business partners’ collaboration. This will help identifying the opportunities to improve the innovation capacity of firms. The results indicate that collaboration relationships played a partially mediating

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Verifying the Image-Dominant (ID) Logic Through Value Cross-Creation Between Social and Imagined Col and imagined communities can create value for each other, in other words, can value actively be cross-created between communities. The data was gathered in a service industry from two closely related social communities (SC) (.) where each SC represents the other respondents’ imagined community (IC

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Tourism as a Life Experience: A Service Science Approach,ology to analyse visitor’s experiences in order to improve the tourism business sector. Despite what the mere accidental observation could show, tourism is one of the significant experiences for human beings. Moreover, it is one of the services with most potential for generating wealth. Service Scie

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Shared Services: Exploring the New Frontier,and the private sector to think of new ways to source and deliver public services. The sharing of services is one solution that goes beyond the traditional insourcing/outsourcing model to cast the SSO in the primary role of Information and Communication Technology (ICT) provider. The paper illustrat

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Towards a Conceptual Framework for Classifying Visualisations of Data from Urban Mobility Services,iques could improve knowledge extraction and decision-making, as well as support the reengineering of those services. Some studies in Information Visualisation provide a domain-independent classification for visualisations based on their own characteristics and the data they support, although indepe

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Agent Based Simulation of Trust Dynamics in Dependence Networks, basis of the resources needed/owned for achieving a goal it is possible to draw several dependence links among the actors (agents), creating a dependence network. On the other hand, since trust is the key coordinating mechanism in community based organizations, by analyzing the dynamics of trust in

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