Titlebook: Customer Processes in Business-to-Business Service Transactions; Janine Frauendorf Book 2006 Gabler Verlag | Springer Fachmedien Wiesbaden

珍奇

https://doi.org/10.1007/978-3-031-25248-8ata can be collected. By means of gathering and analyzing that data, the chosen model can be tested in terms of fitness, suitability and applicability to problem situations such as the one under consideration.

偉大

新字

Generalize

Transaction cost theoryroposed by Flie? (2001), whose seminal research approach seems to be the most expedient for the purpose of the line of argument here. Starting from these considerations, transaction cost theory will be related to the concept of scripts as well as to the service blueprint.

FLOAT

Service Engineering explain the concept of service engineering, an historical abstract of the term will be given, covering the different disciplines in which the term has been used. After the presentation of several service engineering models, the chapter will focus on the service blueprint model in particular.

有機體

The conceptual modelata can be collected. By means of gathering and analyzing that data, the chosen model can be tested in terms of fitness, suitability and applicability to problem situations such as the one under consideration.

很像弓]

充氣球

https://doi.org/10.1007/978-3-031-25248-8 as purpose and type of investigation, as well as basic paradigms and ethical issues, will be discussed thereafter. Apart from general aspects, the main focus of this chapter will be the explication of the triangulation method, the operationalization of the variables and the quality of the measures.

Exuberance

https://doi.org/10.1007/978-3-031-25248-8sequences for various theoretical subjects such as service engineering and service innovation as well as service export. New research paths that have been elicited through the discussion will be proposed. Thereafter, the chapter will focus on propositions for the company that has been hosting the research study.

Foreknowledge

Book 2006the customer and the integration of the external resources that customers need to provide require comprehensive means to coordinate the activities of suppHers and customers. Services management Hterature is based on the idea that the success of service companies mainly depends on an effective and ef