Titlebook: Cruise Management; Information and Deci Alexis Papathanassis,Michael H. Breitner,Nadine Gu Book 2012 Gabler Verlag | Springer Fachmedien Wi

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O. Wittkeumber one, while telephones or even letters have lost in attractiveness. Clifford Stoll finds the following explanation for this trend: “I sense an insatiable demand for connectivity. Maybe all these people have discovered important uses for the Internet. Perhaps some of them feel hungry for a commu

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B. Jensenct or service. These implicit valuations can be used to create market models that estimate market share, revenue and profitability of new designs. The objective of this paper is to discuss the application of conjoint analysis for forecasting cruise passenger choice behavior and designing optimal cruise services.

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I. Bonev’ experience complaint management especially on board of cruise ships is, despite great efforts of the crew, often times neither efficient nor effective. Consequently, complaint handling processes harbour optimisation potential, inter alia by implementing integrated electronic systems.

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Optimising Complaint Management Workflow on Board,’ experience complaint management especially on board of cruise ships is, despite great efforts of the crew, often times neither efficient nor effective. Consequently, complaint handling processes harbour optimisation potential, inter alia by implementing integrated electronic systems.

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B. Jensenorder book of ships for delivery until 2014, it can be seen that until now the term “growth” is not just a trendy word used lately in this industry, but a positive and secular determinant for our economy. (Jordan, 2010)