Titlebook: Communication for Business and Secretarial Students; Lysbeth A. Woolcott,Wendy R. Unwin Textbook 1979Latest edition Lysbeth A. Woolcott an

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,Meetings — Arrangements and Documents,The secretary may be called upon to act as Secretary to a committee in her own right or to fulfil many of the duties of a Meetings Secretary for her employer. She should be aware of all the arrangements that may have to be made for a meeting and be able to prepare the relevant papers.

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Interviews,So, you are looking for a job? Perhaps it will be your first. Perhaps you have been a ‘glamorous temp’ for six months and the glamour has rubbed off. Perhaps you are looking for promotion and this means moving to a new firm. Whatever the reasons, when you apply for a job you are likely to be interviewed.

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Visual Communication,So far this book has been concerned with written and oral forms of communication. This section considers some aspects of the non-verbal medium.

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Principles of Good Communication,h practical applications. Today more emphasis is placed on the relationships of people with each other and their various attitudes and feelings. Difficulties with such relationships are often ascribed to ‘a(chǎn) failure of communication’.

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Essays,areas such as reports, memoranda and letters. However, for some English examinations and in other disciplines, such as Structure of Business, competence in the technique of essay-writing is required and students also frequently have to write extended essays and projects.

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Letter Writing,iture, beautiful receptionists and glossy literature all help to impress clients with a picture of a flourishing, progressive concern. More mundane perhaps, but just as vital in projecting an image of efficiency and helpfulness, are the letters sent out by an organisation.

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Oral Communication,aker has more means of conveying information than the writer. Both use words, though the speaker will use more of them: but she can also use indications of tone, facial expression and gesture to add layers of meaning to, or even to change the meaning of, the words pronounced.

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