Titlebook: Behavioral Operational Research; Theory, Methodology Martin Kunc,Jonathan Malpass,Leroy White Book 2016 The Editor(s) (if applicable) and

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F. Bauwens,D. Pardoen,J. Mendlewiczd decision-making automation. However, in service organizations, employee and customer behavior do not always conform to the assumptions of models and algorithms, but many organizations either ignore or fail to adequately understand behavior. Consequently, transformation activities do not deliver th

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Engaging with Behavioral Operational Research: On Methods, Actors and Praxisperspective lies in its ability to identify the conditions under which the impact of OR-supported processes is enhanced or hindered by behavioural factors, with a view to developing more effective OR practice. To help organise and guide the conduct of empirical studies in the sub-discipline of behav

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Behavior with Models: The Role of Psychological Heuristics in Operational Researchhere nevertheless a good solution must be identified; i.e. bounded rationality is the realistic kind of rationality that laypeople and experts need to exhibit in our life and work. This chapter presents one view of bounded rationality, which has a very strong behavioral component: it consists of pre

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Behavior in Models: A Framework for Representing Human Behaviorof modelling abstraction. At the highest level of abstraction the need to model human behavior is eliminated by simplification. Another approach that avoids the need to incorporate human behavior in the model is to externalize the human aspect through strategies such as representing the behavior as