Titlebook: Behavioral Operational Research; Theory, Methodology Martin Kunc,Jonathan Malpass,Leroy White Book 2016 The Editor(s) (if applicable) and

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https://doi.org/10.1007/978-94-024-1071-6e organisations and the behaviour within them difficult to examine. We define SMART OR as . In this chapter we describe the background to SMART OR, which is essentially action oriented and located within a particular problem context and stakeholder grouping and can take into account a number of biases—should an external observer observe them.

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Meghanath Prabhu,Milind Naik,Veda Manerikarof modelling abstraction. At the highest level of abstraction the need to model human behavior is eliminated by simplification. Another approach that avoids the need to incorporate human behavior in the model is to externalize the human aspect through strategies such as representing the behavior as