Titlebook: Systems, Software and Services Process Improvement; 17th European Confer Andreas Riel,Rory O’Connor,Richard Messnarz Conference proceedings

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MATURE: A Model Driven bAsed Tool to Automatically Generate a langUage That suppoRts CMMI Process Aigher automation level will make process improvement and assessment activities easier to be adapted to customer needs. At present, automation of CMMI is based on tools that support practice definition in a textual way. These tools are often enhanced spreadsheets. In this paper, following the Model D

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Improving IT Service Management Processes: A Case Study on IT Service Support,s on using the software while IT service providers take care of the installation, configuration, support and maintenance activities. Various process frameworks can be used to improve IT service management processes. The most widely used IT service management framework is the IT Infrastructure Librar

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Which Process Model Practices Support Project Success?, management practices to the industry projects and to the success of these projects. The focus of the research is on project management and its related practices - the processes that support the achievement of capability levels 1 and 2 in CMMI and ISO/IEC 15504. These project management practices ca

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How to Improve Process Models for Better ISO/IEC 15504 Process Assessment,propose Process Reference Models (PRM) and Process Assessment Models (PAM) in various fields of activity. Although these process models are the basis of any process assessment, the related ISO/IEC 15504-2:2003 requirements are not very strict and can be variously interpreted. Enhancing these require

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The Tutelkan SPI Framework for Small Settings: A Methodology Transfer Vehicle, models have been proposed, their adoption among small organizations is hard due to some size mismatches and to lack of experienced process engineers, which forces them to hire (expensive) external consultants. This article describes the Tutelkan SPI Framework, which proposes a three-fold approach t

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Understanding the Perception of Very Small Software Companies towards the Adoption of Process Stands from process standards and their willingness to engage with the new ISO/IEC 29110 standard in particular. In order to achieve this goal, a series of industry data collection studies were undertaken with a collection of VSEs. A twin track approach of a qualitative data collection (interviews and fo