Titlebook: Successful IT Outsourcing; From Choosing a Prov Elizabeth Sparrow Book 2003 Springer-Verlag London 2003 IT Management.Information.Informati

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978-1-4471-1114-6Springer-Verlag London 2003

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Successful IT Outsourcing978-1-4471-0061-4Series ISSN 1439-9245

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Objectives and Parameters for Outsourced Services,The first critical step in any outsourcing initiative is to identify your key objectives. This will determine what you outsource, how you measure success or failure, and will also guide your choice of service provider. This chapter will cover the first tasks in any outsourcing programme:

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Measuring Performance,It has been said that ifyou cannot measure an activity, you cannot control it and if you cannot control it, you cannot manage it. Without dependable measurements, intelligent decisions cannot be made.

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ASPs, WASPs and the Future of Outsourcing,A new range of outsourcing supply companies has emerged since the late 1990s, based on new business models that deliver selective outsourcing services. In the space of 4 years over 1,000 new outsourcing companies were set up in the USA — many did not last, but the market continues to expand with a high level of merger and acquisition activity.

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Risks and Controls,g costs. But it can also result in unforeseen charges that exceed any possible cost savings; it can lead to stagnation and delays in implementing new services; and it can result in a loss of control over IT activities.