Titlebook: Service Quality and Management; Paul Kunst,Jos Lemmink,Bernd Stauss Book 1999 Springer Fachmedien Wiesbaden 1999 Call Center.Dienstleistun

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書目名稱Service Quality and Management影響因子(影響力)




書目名稱Service Quality and Management影響因子(影響力)學(xué)科排名




書目名稱Service Quality and Management網(wǎng)絡(luò)公開度




書目名稱Service Quality and Management網(wǎng)絡(luò)公開度學(xué)科排名




書目名稱Service Quality and Management被引頻次




書目名稱Service Quality and Management被引頻次學(xué)科排名




書目名稱Service Quality and Management年度引用




書目名稱Service Quality and Management年度引用學(xué)科排名




書目名稱Service Quality and Management讀者反饋




書目名稱Service Quality and Management讀者反饋學(xué)科排名

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Service Quality and Management978-3-322-90981-7Series ISSN 2628-7366 Series E-ISSN 2628-7374

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CORE

Critical Incidents in Dutch Consumer Press: Why Dissatisfied Customers Complain with Third Partiesbrand promotions clearly reflect the difference in personal contact intensity. The incidence of complaining with the Consumentenbond without previous complaining with the service supplier is highlighted as a managerial problem. In designing a promotion, ethical viewpoints should be taken into accoun

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托運(yùn)

Beyond the Call of Duty: The Impact of Perceived Support on Attitudes and Behavior of Temporary Cally support and in-role behavior it could be surmised that working in call centers requires both technical skills and ‘people’ skills. The temporary work agencies generally provide training focusing on information and communication technology as well as training focusing on customer orientation. The i

phlegm

Quality Management and Organizational Changeure of people and organizations. Depending on the way people and organizations are viewed, change implementation will be quite different. Organizational models filter and focus attention..Finally, it is not solely “what you change” that is important; it is also “how you change”. In other words, the

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