Titlebook: Service Quality Regulation in Electricity Distribution and Retail; Elena Fumagalli,Luca Lo Schiavo,Florence Delestre Book 2007 Springer-Ve

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Introduction,Service quality is an important issue in the electricity distribution and retail sectors. Customers are highly sensitive to all aspects of service quality and value the speed and accuracy with which their requests are handled, the reliability of the electricity supply, and the characteristics of the supply voltage.

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The basics of service quality regulation,This chapter outlines the basic elements of service quality regulation. The issues introduced here will be expanded in the rest of the handbook.

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Commercial quality,Commercial quality regulation addresses, for a number of services, the non-technical aspects of service quality that arise in the relationship between customers and service providers.

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https://doi.org/10.1007/978-3-540-73444-4Commercial Quality; Continuity of Supply; Electricity Distribution; Quality Regulation; Voltage Quality;

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