| 書目名稱 | Service Automation in the Public Sector | | 副標(biāo)題 | Concepts, Empirical | | 編輯 | Gustaf Juell-Skielse,Ida Lindgren,Maria ?kesson | | 視頻video | http://file.papertrans.cn/866/865524/865524.mp4 | | 概述 | Introduces service automation using software robots and artificial intelligence in the public sector.Provides knowledge, examples and guidelines for the adoption and use of service automation.Combines | | 叢書名稱 | Progress in IS | | 圖書封面 |  | | 描述 | .This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research...Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.. | | 出版日期 | Book 2022 | | 關(guān)鍵詞 | Service automation; Public sector; Robotic process automation; Artificial Intelligence; Process automati | | 版次 | 1 | | doi | https://doi.org/10.1007/978-3-030-92644-1 | | isbn_softcover | 978-3-030-92646-5 | | isbn_ebook | 978-3-030-92644-1Series ISSN 2196-8705 Series E-ISSN 2196-8713 | | issn_series | 2196-8705 | | copyright | The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl |
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