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Titlebook: Revolutionize Your Customer Experience; Colin Shaw Book 2005 Palgrave Macmillan, a division of Macmillan Publishers Limited 2005 developme

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發(fā)表于 2025-3-21 16:17:33 | 只看該作者 |倒序瀏覽 |閱讀模式
書目名稱Revolutionize Your Customer Experience
編輯Colin Shaw
視頻videohttp://file.papertrans.cn/830/829911/829911.mp4
圖書封面Titlebook: Revolutionize Your Customer Experience;  Colin Shaw Book 2005 Palgrave Macmillan, a division of Macmillan Publishers Limited 2005 developme
描述In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.
出版日期Book 2005
關鍵詞development; organization; organizations; research; strategy
版次1
doihttps://doi.org/10.1057/9780230513457
isbn_softcover978-1-349-51834-0
isbn_ebook978-0-230-51345-7
copyrightPalgrave Macmillan, a division of Macmillan Publishers Limited 2005
The information of publication is updating

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沙發(fā)
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Transactional orientation,n building its brand image, but it has not gone that critical one stage further and defined how it will manifest itself in the Customer Experience. This disparity drives customers to feel distrust and disappointment, as this consumer from our customer research. outlined:
地板
發(fā)表于 2025-3-22 05:01:17 | 只看該作者
Enlightened orientation,tion. The change of orientation between Transactional and Enlightened is a significant one. It is not because any of the areas are fundamentally different; but because people have changed their perspective on life, their paradigm.
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發(fā)表于 2025-3-22 12:45:43 | 只看該作者
Book 2005nd. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.
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