Titlebook: Reframing Resolution; Innovation and Chang Richard Saundry,Paul Latreille,Ian Ashman Book 2016 The Editor(s) (if applicable) and The Author

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Reshaping the Role of the Tribunal as Third Party in Australian Workplace Conflict Resolutionamines innovations in the approaches taken by the Australian Fair Work Commission (FWC), the national employment relations tribunal, in responding to the growing number of self-represented employers and employees appearing before it or seeking redress. In particular, the chapter explores and discuss

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Transforming the Culture of Conflict Management: Lessons from In-House Mediationfficiency benefits compared with conventional rights-based processes and the potential of costly litigation. In both the USA and the UK, the spectre of legal action and consequent costs has seen organizations turn towards mediation, viewed as offering a greater likelihood of resolution and savings i

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Conceptualizing Workplace Conflict and Conflict Managementtioners reported spending time on disciplinary and grievance issues, a greater proportion than training, diversity, appraisals and pay. Similarly, discipline and grievance were the most common issues to which trade union representatives devoted attention (van Wanrooy et al. .).

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From Representation Gap to Resolution Gap: Exploring the Role of Employee Voice in Conflict Managemeting (or challenging) organizations in the management of conflict has been a notable omission from this debate. Therefore this chapter seeks to begin to fill this gap and offer a greater understanding of the function that employee voice plays.

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