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Titlebook: Recovery Management in Business-to-Business Markets; Conceptual Dimension Kristian D?scher Book 2014 Springer Fachmedien Wiesbaden 2014 Bus

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發(fā)表于 2025-3-21 16:48:24 | 只看該作者 |倒序瀏覽 |閱讀模式
書目名稱Recovery Management in Business-to-Business Markets
副標題Conceptual Dimension
編輯Kristian D?scher
視頻videohttp://file.papertrans.cn/825/824288/824288.mp4
概述Publication in the field of economic science.Includes supplementary material:
圖書封面Titlebook: Recovery Management in Business-to-Business Markets; Conceptual Dimension Kristian D?scher Book 2014 Springer Fachmedien Wiesbaden 2014 Bus
描述The book is related to the handling of product and service failures in business-to-business markets. The concept of “recovery management” embraces all activities of seller firms to effectively handle failure situations in order to restore customer satisfaction and attain customer retention. Since prior research on recovery management has been mostly related to business-to-consumer (B2C) markets and business-to-business markets (B2B) reflect significantly different characteristics, a context-specific approach to handle product or service failures in B2B markets is required by researchers and practitioners alike. Based on a profound qualitative and quantitative investigation, Kristian D?scher derives the fundamental conceptual dimensions and discloses the relational consequences as well as the financial contributions of recovery management in B2B markets.
出版日期Book 2014
關鍵詞Business-to-Business Markets; Customer Relationship Management; Recovery Management
版次1
doihttps://doi.org/10.1007/978-3-658-05637-7
isbn_softcover978-3-658-05636-0
isbn_ebook978-3-658-05637-7
copyrightSpringer Fachmedien Wiesbaden 2014
The information of publication is updating

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tation to strategy and implementation. For the overall success of IT in health care it will be crucial to properly integrate new technology developments, such as .Health and social networks in both the clinical processes and patients’ daily lives. However, often it is not the technology as such, but
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Kristian D?scherues, along with the strengths and weaknesses of the frameworks as they aim to identify key issues such as privacy, data protection and safety. Finally, a scenario-based ethical impact assessment is suggested and illustrated as a means to ensure that the design and deployment of eHealth solutions eff
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mit praktisch anwendbaren Methoden und Arbeitshilfen sowie Tipps und Tricks, wie ein starkes Konzept und ein sorgf?ltig ausgearbeitetes Drehbuch entscheidend zur erfolgreichen Produktion von eLearning beitragen. Das Buch richtet sich an Projektleiter und Fachleute in Unternehmen, Weiterbildungsinsti
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