Titlebook: Optimising Business Performance with Standard Software Systems; How to reorganise Wo Heinz-Dieter Kn?ll,Lukas W. H. Kühl,Robert Moreton Boo

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Standard Software: Hope and Disappointment,ntages. It analyses why the potential improvements, which are implied by the software, have not been achieved in practice. In particular, the effects and reasons for failed process optimisation are covered.

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inistrative activities (e.g. financial ac- counting) to integrated systems that cover entire business proc- esses in companies. The rapid development of these systems, an increasing number of implementations, and the suppliers‘ an- nouncements concerning the functional extension of their sys- tems l

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The Evolution of Business Process Orientation: From Fiction to Reality, a definite flow of work. In this sense, each structured task or function can be regarded as a process and vice versa. This dualism constitutes a recursive structure according to which a process consists of sub-processes which again establish processes on a subordinate level.[EA01]

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Book 2001 integrated systems that cover entire business proc- esses in companies. The rapid development of these systems, an increasing number of implementations, and the suppliers‘ an- nouncements concerning the functional extension of their sys- tems lead us to expect a further market penetration of Standa

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