Titlebook: Ombudsmen at the Crossroads; The Legal Services O Nick O‘Brien,Mary Seneviratne Book 2017 The Editor(s) (if applicable) and The Author(s) 2

In-Situ

Introduction,led these different functions before its dissolution in 2010 is therefore of significance to the continuing debates about the role of the ombuds, not just in the context of professional regulation but as an established feature of the regulatory state more generally.

錢財

SOB

,The LSO in Practice 1991–1997: Democratic Accountability and the “Creaking System”, the LSO “nudged” the Bar to introduce a system of consumer redress. Simultaneously, the LSO pushed the Law Society to refine its existing consumer redress system and tighten the enforcement of its disciplinary code of good practice.

PURG

熱情的我

,The LSO in Practice 2003–2010: “Putting Consumers First”,004, the path was cleared for the establishment in 2010 of a new Legal Services Board and LeO to replace the LSO. The new LeO is seen to embody the dominant consumerist ethos and to displace any serious remnant of the former democratic accountability function of the LSO.

forecast

擋泥板

ordain

夾克怕包裹

The LSO, Market Forces and the Challenge to Professional Self-Regulation in the 1980s, divided legal profession and in particular the challenges to self-regulation. At the centre of the discussion is the rise to prominence of consumer protection as a rival to professional discipline. This shift in emphasis culminated in direct government intervention in 1989, with reform proposals fo

陳腐思想

,The LSO in Practice 1991–1997: Democratic Accountability and the “Creaking System”,atic accountability function by reviewing the handling of complaints by the professional bodies rather than investigating consumer complaints brought against the profession. In this way, the LSO enabled a significant shift in the mentality of the Bar Council. By protracted and deliberative dialogue,