Titlebook: Non-Linguistic Analysis of Call Center Conversations; Sunil Kumar Kopparapu Book 2015 The Author(s) 2015 Call Center Analytics.Non-linguis

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Call Center Linguistic Analytics,Voice-based call centers enable customers query for information by speaking to human agents.

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Non-linguistic Speech Processing,There has been an increase in spoken interaction between people from different geographies or different cultural backgrounds prominently in the call center scenario.

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Case Study,Voice-based call centers enable customers to query for information by speaking to human agents. Most often these call conversations are recorded by call centers with the intent of trying to identify things that can help improve the performance of the call center to serve the customer better.

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Conclusions,There is a rich source of information begging to be exploited in the customer-agent voice conversations which can enhance the customer satisfaction index and other performance metrics of a voice-based call center.

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Sunil Kumar KopparapuExamines non-linguistic features to analyze speech.Addresses practical methodologies that can be employed in Call Centers.Examines using non-linguistics features to infer information from phone calls

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