Titlebook: New Public Management in Africa; Contemporary Issues Robert E. Hinson,Nnamdi Madichie,Kwame Asamoah Book 2022 The Editor(s) (if applicable)

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2730-6119 akers implement appropriate public sector management policies for strengthening public sector service delivery in Africa..978-3-030-77183-6978-3-030-77181-2Series ISSN 2730-6119 Series E-ISSN 2730-6127

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Leveraging Trust to Enhance the Public Sector Brand in Africa, beyond. Transparency and accountability, integrity of government officials, fulfilment of promises, a culture of excellence, and flexibility to change are recommended as strategies to build a trustworthy public sector brand in Africa.

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The Trust Puzzle: Policy Implications for Promoting Good Governance in Africa,ic management in contributing to the discourse on trust and good governance. Using a qualitative research design, specifically the narrative approach, this chapter examines citizens’ trust for government. The study draws examples from Ghana, South Africa, and Bostwana to support the discussions. The

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Digitalisation and New Public Management in Africa,e chapter provides a general introduction to the digitalisation process with examples from African countries, the benefits of digitalisation, and the trends in digitalisation on the African continent. There are sections on the level of acceptability of the digitalisation of government services by ci