Titlebook: Measuring Performance for Business Results; Mohamed Zairi Book 1994 Springer Science+Business Media Dordrecht 1994 Feder.Motor.management.

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Philips Taiwands and was set up initially to manufacture carbon filament light bulbs. Philips is now a multi-national company with interests in over 60 countries and a marketing and service network spreading to over 150 countries around the world. In 1991, Philips turnover reached DF1.57 billion (c. US $33.3 billion) with a total workforce of 240 000 people.

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The meaning of performance measurement systems in a quality context that organizations that tried very hard to measure have eventually succeeded in securing commanding positions in the market place. One of the reasons, for instance, why total quality programmes fail is because no measurement took place. The programmes in question were left to their own destiny, ‘a(chǎn)s

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Measuring for competitiveness: the role of benchmarkinggue that it was first brought about in 1965 by General Electric, but others link it to the Japanese way of working. Indeed, when one looks very closely at the way the Japanese work, they have always integrated benchmarking as a method of work. The principle of Shukko (meaning the loaning of employee

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