Titlebook: Measuring Customer Experience; How to Develop and E Philipp Klaus Book 2015 Palgrave Macmillan, a division of Macmillan Publishers Limited

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書目名稱Measuring Customer Experience影響因子(影響力)




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書目名稱Measuring Customer Experience網(wǎng)絡(luò)公開度




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and global data, this book?offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.978-1-349-47734-0978-1-137-37546-9

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Your CX Management Balance Sheet: Where Are You and Where Do You Want to Be? How to Get from A (Curidest spread is, almost by definition, present in the Transformer cluster. Of course, there are slight differences inside the clusters, too. For example, not all Vanguards perform equally, but the overall message in terms of who is outperforming whom across all sectors, industries, and other possible factors, is clear – Vanguards.

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Book 2015Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book?offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

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https://doi.org/10.1057/9781137375469Customer; Experience; Strategy; business; Customer Experience Management; management; performance; success

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