Titlebook: Mass Customization and Customer Centricity; In Honor of the Cont Thomas Aichner,Fabrizio Salvador Book 2023 The Editor(s) (if applicable) a

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Paul Blazeknal service costing more than ￡15,OOOM (1984) and employing more than 1 million has existed since 1948. It is likely that with better appropriate data there could be economies and great efficiency and effectiveness. Paradoxically there is much data on the NHS, published and unpublished, that has rem

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Zoran Ani?i?,Nikola Suzi?,Nenad Medi?a belief that the NHS did, or does, not need to change. It is argued here that significant change is required—but substantive improvement, not structural and organisational reform. The task is to ensure that the majority of the population, not just poorer citizens, ‘buy in’ to the NHS as capable of

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ry specific. They did promise to ‘a(chǎn)bolish the internal market’ which they (rightly) identified as the source of waste without commensurate benefit, but were not clear about what they meant by abolition and how they would do it. Over time, New Labour’s initial emphasis—upon voluntary collaboration, r

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