Titlebook: Managing A Crisis; A Practical Guide Tom Curtin,Daniel Hayman,Naomi Husein Book 2005 Palgrave Macmillan, a division of Macmillan Publishers

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Overview of the ProcessPutting a crisis management plan into action does not have to be a long and arduous process; however, it does have to be approached methodically. The process needs to start with a discussion of what one would like to see as an outcome, what are the key aims of installing a crisis management procedure and how can these be put into place?

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Responsibilities and LogisticsIt is of little use telling a journalist from a major national TV channel that the reason he did not get a response to his query was due to the fax machine being broken. Or telling your local mayor’s constituency office that the phone call went unrecorded and therefore the question raised went unaddressed.

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