Titlebook: Managing Information Technology; Francisco Castillo Book 20161st edition The Editor(s) (if applicable) and The Author(s), under exclusive

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oject management.Presents a seamless reference for IT manage.There are two different, interdependent components of IT that are important to a CIO: strategy, which is long-term; and tactical and operational concerns, which are short-term. Based on this distinction and its repercussions, this book cle

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IT Areas and Functions,ets the groundwork for the discussion on what could be an optimal table of organization for the next chapter. We then touch on the three basic components of all IT operations and projects: systems, processes, and people, define each, as these will be encountered over and over again in all the chapters, in different forms.

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Agile-Scrum Project Management,ocity. The last part of the chapter analyzes how Waterfall methodology, with a fixed scope and quality, defers from Agile methodology, with a fixed time and cost, and how this defines the type of projects that can be developed using each methodology.

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Managing Operations,se phases has distinct aspects that need to be taken into account, and repeat in a cycle. Concepts for each phase are discussed including the different type of tickets: incidence, request and problem, how they should be defined, treated and escalated, and how these roll-up to the Service Level Agree

Handedness

Managing Projects,techniques should be used in conjunction with regular monitoring and control procedures, including regular evaluation of risks. Again fundamental to the monitoring and control is the use of standardized tools which help in such an endeavor: computer-based tools for project tracking, an issue registr

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