Titlebook: Linguistic Ethnography of a Multilingual Call Center; London Calling Johanna Woydack Book 2019 The Editor(s) (if applicable) and The Author

Abjure

,The First Stage of the Script’s Career: Production of the Master Script,t-management responsibilities and goals. This entails not only the different activities involved in composing a script but also the various sources and materials that go into the process of script drafting or complement the final product. Woydack highlights the expectation of accountability as an of

cognizant

,The Second Stage in the Script’s Career: Adaptation of the Master Script,he call center and their team leaders face when they conduct monitoring and train agents in using a script. The innovative methodological framework of institutional transpositional ethnography reveals complexities of the corporate hierarchy and the diverse subjectivities within the company. Woydack

EWE

修正案

減少

978-3-030-06639-0The Editor(s) (if applicable) and The Author(s) 2019

AMBI

繁忙

Johanna WoydackProvides a linguistic ethnography of institutional texts in a multilingual call center.Explores key issues in the contemporary workplace including conditions of employment, recruitment, standardizatio

Decline

Communicating in Professions and Organizationshttp://image.papertrans.cn/l/image/586673.jpg

innate

https://doi.org/10.1007/978-3-319-93323-8multilingualism; workplace discourse; linguistic ethnography; Institutional ethnography; workplace stand

異端邪說下

Standardization and Agency Intertwined,ces that move across these levels, she transcends analyses of call centers and their labor as standardization by offering a humane perspective on productive goal-oriented agency that is compliant yet transformative, structurally sound yet innovative in practice.