Titlebook: Leveraging Emotional and Artificial Intelligence for Organisational Performance; Catherine Prentice Book 2023 The Editor(s) (if applicable

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https://doi.org/10.1007/978-981-99-1865-2Robots; service employees; emotional labour; customer loyalty; employee performance; emotional contagion;

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978-981-99-1867-6The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapor

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Leveraging Emotional Intelligence for Employees, equally important as external customers for the organisation as one of the key contributors of value creation in the service dominant logic era. Their emotional intelligence can be treated as internal service for themselves and external service to customers. The current chapter discusses how employ

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Leveraging Emotional and Artificial Intelligence for Organisational Performance

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