Titlebook: Lake Stechlin; A temperate oligotro S. Jost Casper Book 1985 Springer Science+Business Media Dordrecht 1985 Fauna.Flora.ecosystem.environme

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R. Koschel,W. Schefflerne. It is the study of value-cocreation phenomena (Spohrer & Maglio, 2010). Value cocreation occurs in the real-world ecology of diverse types of service system entities (e.g., people, families, universities, businesses, and nations). These entities use symbols to reason about the value of knowledge

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G. Mothes,G. Proftcross industries and worldwide to help companies formulate strategies to deliver quality service, to integrate customer focus across functions, and to provide a foundation for service as a competitive strategy. It was developed at a time when most services were delivered interpersonally and in real

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S. J. Casper,L. Krey,G. Profto-creation scenarios in the context of service innovation, we conjecture that frontline employees of service providers can be powerful proxies for their customers. Thus, they might be a particularly valuable group to involve in service innovation endeavors. The quality of these proxies may increase

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R. Koschel,G. Mothes,S. J. Casper, social media platforms, virtual reality, drones and the Internet of Things to provide smart services and enable a seamless customer experience. The complexity of using these technologies within an organization’s myriad touchpoints has led to a data explosion across touchpoints in the entire custom

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The lakes of the Lake Stechlin area: aspects of their morphometryround water feed and runoff through the highly permeable sand layers surrounding the lakes, and by evaporation. Different aspects of their physiography are dealt with in Krausch (1962,1964); Fl?ssner (1964); Heitmann & Schubert (1965); Heitmann, Richter & Schumann (1969; in the following paragraphs