Titlebook: Information Technology and Systems; Proceedings of ICITS álvaro Rocha,Carlos Ferrás,Víctor Hugo Medina Garc Conference proceedings 2020 Spr

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Information Technology and Systems978-3-030-40690-5Series ISSN 2194-5357 Series E-ISSN 2194-5365

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álvaro Rocha,Carlos Ferrás,Víctor Hugo Medina GarcPresents recent research on information systems and technology.Features the proceedings of the 2020 International Conference on Information Technology & Systems (ICITS 2020) which took place at Univer

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Extending Persuasive System Design Frameworks: An Exploratory Studyve applications; the extension of ethical aspects in the design of persuasive information systems; and the inclusion stakeholder behavior to influence achieve a target behavior. We conclude this paper with prospections for frameworks to persuasive systems design and future lines of works.

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A New Mathematical Model for the Vehicle Routing Problem with Backhauls and Time Windowsuated based on artificial data adapted from the literature, which includes demand for 10, 15, 20 and 30 nodes. The computational results contribute to validate the approach and scale the problem for future work.

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Quality in Documentation: Key Factor for the Retrieval Processa result, it was found that the common factors that affect quality when searching, retrieving and representing the information available to the user, among which are user satisfaction, the quality of the classification and the quality of the text itself.

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State-of-the-Art Applications of Spatial Data Infrastructure in the Provision of e-Government Servicntific papers and articles on related topics. For the elaboration of this state of the art, the systematic review was used with the PICOC criteria commonly used for such purposes. Five databases of indexed papers of the first order were reviewed emphasizing the implementations of spatial data and open spatial data in both Ecuador and Peru.

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Conference proceedings 2020 (ICITS‘20), held at the Universidad Distrital Francisco José de Caldas, in Bogotá, Colombia, on 5th to 7th February 2020...ICIST is a global forum for researchers and practitioners to present and discuss recent findings and innovations, current trends, professional experiences and challenges of mod

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Conceptual Framework for Social Media Usage in Public Services – An Indian Perspectiveernment as well as private sector organizations have their own practices to make use of Information Management and to be specific, social media services. This study also depicts the role of social media in influencing the services offered to the public and an approach towards the expected plan of action.