Titlebook: ITIL? 2011 At a Glance; John O. Long Book 2012 The Author(s) 2012 BPMN.Best Practices.ITIL.ITIL 2011.ITSM.Process.Service Desk.Service Men

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Book 2012nsistent, simple diagrams. "ITIL? 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL? implementation.

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John O. Longwork in many respects: facilitating transition to employment, opening up opportunities for demanding, interesting and responsible professional assignments, increasing remuneration and job security, providing opportunities for continuing learning and leading the way to international mobility and visi

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