Titlebook: Human Factors and Voice Interactive Systems; Daryle Gardner-Bonneau Book 19991st edition Springer Science+Business Media New York 1999 Nat

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0893-3405 the use of human factors, principles, methods,techniques, and tools in the design of speech-enabled applications.Included is coverage of automatic speech recognition, syntheticspeech, and interactive voice response systems. Some chapters aredevoted to specific applications of speech technology, and

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Spoken Natural Language Dialogue Systems: User Interface Issues for the Future, the goal of communicating with machines via unconstrained, natural speech. Until recently, most applications of speech recognition technology required that the user know a restricted set of command words. In contrast, the research system that is described in this chapter can understand and act upon

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Guidelines for Speech-Enabled IVR Application Design,these documents consider only menu-driven, touch-tone-based IVR application designs with little, if any, attention being given to IVR systems that employ speech recognition and/or natural language dialogues. This chapter presents the history of user interface guidelines development for IVR applicati