Titlebook: HCI in Business; Second International Fiona Fui-Hoon Nah,Chuan-Hoo Tan Conference proceedings 2015 Springer International Publishing Switze

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Social Media Analytics with Facebook - The Case of Higher Education Institutionssearch results about the usage of Social Media Analytics exist. To fill this gap, we conducted an international delphi study among selected higher education institutions (HEIs) in Germany, Austria and Switzerland which are applying Social Media Analytics related to Facebook. The results demonstrate

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Engaging Online Review Writing Experience: Effect of Motivational Affordance on Review Qualityr lacking guidelines and it is hard to guarantee the review quality generated. How to improve online review quality has become a challenge to online retailers and review aggregators. In this study, we explore the design of review writing interface in order to provide engaging writing experience for

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What Do Patients of Different Medical Illness Say About Their Doctors Online? An Analysis of Online cations on medical practice and patients and caregivers’ medical decision-making process. It collected online physician reviews from two Taiwan-based health information websites - Good Doctor and Health and DocHos. The analysis framework comprised four aspects: (1) length of reviews; (2) moment in t

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