Titlebook: Global Management, Local Labour; Turkish Workers and Theo Nichols,Nadir Sugur Book 2004 Palgrave Macmillan, a division of Macmillan Publis

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,Existierende Optimierungsans?tze,rds the emergence of professional managers. As one commentator sums it up: a younger generation of professional managers is emerging which has high education standards, no language problems, who are intelligent, willing to learn and work and who have a ‘Yankee style’ (Oktay 1996: 97).

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A General Accountare highly valued precisely because they are some of the few that promise an escape from the much more extensive informal economy. This is rather remarkable when viewed in the context of some western views about both the informal sector and foreign multinationals in countries like Turkey, which in recent years have begun to change.

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TQM from Aboveienced researchers in this field have been reduced to broad approximations. For example, building on previous work, Wilkinson .. (1997: 800–801) suggest three component principles: customer orientation, process orientation and continuous improvement.

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