Titlebook: Electronic Government; 23rd IFIP WG 8.5 Int Marijn Janssen,Joep Crompvoets,Gabriela Viale Pere Conference proceedings 2024 IFIP Internation

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,Kommunikation in ver?nderter Perspektive, harnessing the capabilities of digital technologies for consumers, it triggered our curiosity to understand the role of new actors referred to as smart service providers in building consumer engagement. Therefore, this paper explores consumer engagement potentials via the digitalization of power sy

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https://doi.org/10.1007/978-1-4020-2643-0petencies. Using a sociotechnical systems perspective, it examines social workers’ responses to implementing robotic process automation for decision-making. The analysis highlights a shift towards high-skilled labor, requiring advanced digital and interpersonal skills that can lead to job polarizati

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0302-9743 3–5, 2024.?..The 29 full papers presented were carefully selected from 69 submissions. They were categorized under the topical sections as follows:?Foundations,?Digital transformation,?Public Services,?AI in government,?Open government,?Emerging topics.??.978-3-031-70273-0978-3-031-70274-7Series ISSN 0302-9743 Series E-ISSN 1611-3349

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https://doi.org/10.1007/978-3-031-70274-7public administration; governance; artificial intelligence; e-democracy; policy informatics; electronic p