Titlebook: Exploring Services Science; First International Jean-Henry Morin,Jolita Ralyté,Mehdi Snene Conference proceedings 2010 Springer-Verlag Ber

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Christoph Kochhan,Luca Milena Oelschlegelhree key managerial functions for the design of an innovative organization able to propose new sustainable services. This research emphasizes the importance of the management of a service portfolio in order to ensure the coherence between NSD processes, markets and the resource base.

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Media Power and The Transformation of Warm level concerned with service creation, and the Network of service systems level concerned with service specification. A case study of this framework shows that our approach is pertinent and efficient. This paper also opens new directions for future research in service design and innovation.