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Titlebook: Exploring Service Science; 10th International C Henriqueta Nóvoa,Monica Dr?goicea,Niklas Kühl Conference proceedings 2020 The Editor(s) (if

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發(fā)表于 2025-3-21 19:25:17 | 只看該作者 |倒序?yàn)g覽 |閱讀模式
書(shū)目名稱(chēng)Exploring Service Science
副標(biāo)題10th International C
編輯Henriqueta Nóvoa,Monica Dr?goicea,Niklas Kühl
視頻videohttp://file.papertrans.cn/321/320380/320380.mp4
叢書(shū)名稱(chēng)Lecture Notes in Business Information Processing
圖書(shū)封面Titlebook: Exploring Service Science; 10th International C Henriqueta Nóvoa,Monica Dr?goicea,Niklas Kühl Conference proceedings 2020 The Editor(s) (if
描述.This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. .The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management..
出版日期Conference proceedings 2020
關(guān)鍵詞service science; SaaS - Software a a Service; SOA - service-oriented architectures; Web services; servic
版次1
doihttps://doi.org/10.1007/978-3-030-38724-2
isbn_softcover978-3-030-38723-5
isbn_ebook978-3-030-38724-2Series ISSN 1865-1348 Series E-ISSN 1865-1356
issn_series 1865-1348
copyrightThe Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl
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發(fā)表于 2025-3-21 23:02:05 | 只看該作者
Exploring Service Science978-3-030-38724-2Series ISSN 1865-1348 Series E-ISSN 1865-1356
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發(fā)表于 2025-3-22 01:16:29 | 只看該作者
Lecture Notes in Business Information Processinghttp://image.papertrans.cn/f/image/320380.jpg
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發(fā)表于 2025-3-22 06:35:42 | 只看該作者
https://doi.org/10.1007/978-3-642-60691-5eness of organizations. To better understand how the literature in the customer experience field has evolved, this study presents a bibliometric study of 613 articles published in peer-reviewed journals from 1991 to 2018 using citation and reference co-citation analyses. The results show that servic
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發(fā)表于 2025-3-22 11:36:57 | 只看該作者
Madhu B. Anand-Srivastava Ph.D.lies experiences, taking into account that this endeavor, in most cases, require the participation of all departments and systems of a firm. In that context, the first issue is how to find the insights that are the basis for design. In a service economy where co-creation is a trend, it is mandatory
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發(fā)表于 2025-3-22 14:47:35 | 只看該作者
K. Tawada,M. Toyoda,Y. Imafuku,A. Yamadathe analysis of service productivity must be also linked to service quality. Hence, the aim of this work is to outlines a new efficiency assessment based on these two productivity components (technical efficiency and service quality). More specifically, we adapt efficiency measurement techniques to
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發(fā)表于 2025-3-22 19:35:06 | 只看該作者
Sarwat Salim MD,M. Bruce Shields MDvalue proposition rests on the promise that fast chargers re-empower drivers to fulfil their mobility needs within acceptable servicing times. This is in particular important when levels for tolerance are low like on long-distance journeys. That value proposition might set inflated customer expectat
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發(fā)表于 2025-3-23 04:19:35 | 只看該作者
Mechanismus — Vitalismus — Mnemismusests the hypothesis that the service load of incoming calls is correlated with the number of abandoned calls. The analysis main conclusions are: (1) Regular workdays share similar hourly call profile, and same rush hours. (2) Weekend hourly profile is substantially different than the workdays’ profi
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發(fā)表于 2025-3-23 06:25:58 | 只看該作者
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