Titlebook: Exploring Services Science; Third International Mehdi Snene Conference proceedings 2012 Springer-Verlag GmbH Berlin Heidelberg 2012 SLA -

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Are Services Functions?characteristics about the distinction. Secondly, we explain our definition and the essential characteristics of services using an ontological model of services. Lastly, we demonstrate its applicability of our definition using some examples and compare it with the existing definitions.

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DEMO-Based Service Level Agreementsfication solution is derived. We applied the solution in the Information Technology Division of a private bank and the solution showed to be mature enough to model the bank reality regarding service quality levels.

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