Titlebook: Exploring Service Productivity; Studies in the Germa Claudia Lehmann Book 2019 Springer Fachmedien Wiesbaden GmbH, part of Springer Nature

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The sections above demonstrated that research on service productivity can be clustered into eight categories: ..

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Airports are an essential part of the transport system. They provide the infrastructure needed to transfer passengers and freight from surface to air, and provide the necessary services for airlines to take off and land. Airports combine a wide range of facilities and services and are a key component of the air transport industry.

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Conceptual backgroundThis chapter first presents the research strategy and approach for conducting a systematic literature review. Second, the three stages comprising the systematic review are explained in detail throughout this chapter.