Titlebook: European Retail Research; 2012, Volume 26, Iss Thomas Rudolph,Thomas Foscht,Bernhard Swoboda Book 2012 Gabler Verlag | Springer Fachmedien

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Book 2012eview process will support the authors in enhancing the quality of their work and will offer the authors a reviewed publication outlet. Part of the concept of EUROPEAN RETAIL RESEARCH is an only short delay between manuscript submission and final publication, so it is intended to become a quick publication platform.?

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Manufacturers and retailers: A relational analysis,one furniture fair. Findings suggest that relational value is an antecedent of affective and attitudinal behaviors. Satisfaction with current transactions also appears to be the main determinant of trust and commitment.

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,Improving Retailer Profitability with Self-Service Technologies throughout all Sales Phases – The rthree phases in the purchase process, when implementing SST. Real-life examples of SST applications in each phase in the purchase process are provided for all three business models. Possible future research directions are offered.

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