Titlebook: Emerging Challenges and Innovations in Microfinance and Financial Inclusion; Michael O‘Connor,Joana Silva Afonso Book 2019 The Editor(s) (

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https://doi.org/10.1007/978-3-030-05261-4Micro?nance; ?nancial inclusion; innovation; Fintech; research; regulation; gender; micro?nance plus; crowdf

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https://doi.org/10.1007/978-3-031-13858-4rowers to repay their loans. Good customer service improves repayment behaviour, thereby increasing the likelihood of greater financial inclusion. However, good customer service also tends to increase the lender’s costs. In many cases, the regulation of microfinance focuses on the price of credit, w

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The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl