Titlebook: Electronic Government; 4th International Co Maria A. Wimmer,Roland Traunmüller,Kim V. Andersen Conference proceedings 2005 Springer-Verlag

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Diane M. Culver,Rachael Bertramn of family law. The goals of this project were to describe the actual work processes, to propose optimized processes if needed and to develop a prototype. Our study was based on interviews, on two test cases submitted to clerks and on an online questionnaire. We identified potential problems both i

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Electronic Government978-3-540-31737-1Series ISSN 0302-9743 Series E-ISSN 1611-3349

sterilization

0302-9743 Overview: 978-3-540-28466-6978-3-540-31737-1Series ISSN 0302-9743 Series E-ISSN 1611-3349

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Organizational Transformation Through E-Government: Myth or Reality?ow does e-Gov research differ from traditional public management information systems (PMIS) research? Also, to what extent does e-Gov represent a new tradition of research in terms of the subject area and the research paradigm? To what extent does government change through e-Gov? While one group of

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Intelligent Measuring and Improving Model for Customer Satisfaction Level in e-Government novel ways to leverage IT to better serve their constituents. In this paper, we proposed a g-CSI model that has two major contributions to overcome the weakness of the existing CSI models that not suitable for the e-government. First, the g-CSI model that measures customer satisfaction for governme

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