Titlebook: Electronic Government; 21st IFIP WG 8.5 Int Marijn Janssen,Csaba Csáki,Efthimios Tambouris Conference proceedings 2022 IFIP International F

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Y. Aso,H. Tazaki,T. Umeda,K. Marumorect aspects may also influence satisfaction. In this paper, we investigate the impact of trust in government on user satisfaction with Brazilian public services, along with two other dimensions: usability and perceived quality. A quantitative survey was carried out with 171 users of 7 public servic

mastoid-bone

Sandra P. D’Angelo,Ciara M. Kelly connecting their regions and faced challenges in providing training and raising citizen awareness on advantages of the digital services. Yet, the digitalization reform proceeded from the principles of citizen-centeredness and e-participation. Belarus, on the contrary, was quick in building the basi

Microgram

compel

Delayed Hypersensitivity Reactions,elivery. The no-stop government aims to proactively provide public services to its citizens. No-stop government is expected to reduce the citizens’ effort in triggering such processes as they will not have to contact or fill in any forms as previously required by public organizations. Accordingly, r

orthodox

Substanzen mit antiallergischer Wirkung,ilable service channels. To address these challenges, a new type of strategy has surfaced in the literature on private sector channel management; omni-channel management. But could the omni-channel concept be applied in the public sector context as well? More importantly: could it address the curren

GENRE

Margitta Retz,Jürgen E. Gschwendn identifying possible improvements in European cross-border labor using digital technologies based on the current challenges of the German-Dutch cross-border collaboration. To achieve this research goal, initially, factors impacting the success of cross-border services are described based on litera

FLIRT

W H Blackmore,R E Cotter,M J Elliottorganizational, semantic and technical concepts and solutions, and also include user interaction and the hardware used thereby. This work investigates the use of ‘convertible devices” in emergency management from a user perspective. We study challenges and potentials of using convertible devices to

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