Titlebook: Digital Customer Experience Engineering; Strategies for Creat Lars Wiedenhoefer Book 2021 Lars Wiedenhoefer 2021 Customer.Experience.Produc

雕鏤

Pennine exploration dataset re-examinedAwareness of the traditional software development life cycle is important in order to understand the feedback loop and the need to optimize it for optimal digital customer experiences.

Cumulus

J. W. Finch M.Sc., Ph.D., M.I.Geol.As we understand the opportunities to optimize the feedback loop from the prior chapter, we now need a closer look into the techniques that are needed to shorten the feedback loop to quickly respond to customer friction elements in the digital experience.

minion

Thesen zur lexikalischen RemotivierungIn the previous chapters, we learned about the discipline of digital customer experience engineering, how it is defined, and how the function interacts within an organization dedicated to superior digital customer experience.

摘要記錄

審問,審訊

The Importance of Acting Today,Before getting started and taking action, a clear understanding of the definition of digital customer experience is needed. This chapter will provide a clear definition, will look at the top three challenges to overcome, and outline the return on investment that can be expected as a motivation to get started today.

cultivated

Ondines-curse

Digital Customer Experience Engineering,As we understand the opportunities to optimize the feedback loop from the prior chapter, we now need a closer look into the techniques that are needed to shorten the feedback loop to quickly respond to customer friction elements in the digital experience.

輕信

昏睡中

How to Get Started,After now having read most of the book, you have a good idea what it takes to look deeper into customer experience observability in engineering and adjacent functions. So, where will you start?

紅潤

Lars WiedenhoeferCovers how you can optimize the structure of the traditional digital engineering feedback loop.Includes how to create a digital representation of customer journey success.Shows how you can align your