Titlebook: Design Science in Tourism; Foundations of Desti Daniel R. Fesenmaier,Zheng Xiang Book 2017 Springer International Publishing Switzerland 20

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Emotions in Tourism: From Consumer Behavior to Destination Managementrgue that human interactions between host and guest (as well as among guests), emotional valence of tourism activities (and on-line behaviors), as well as attention to eliciting emotion in destination marketing/branding and service design are the main issues for a future research agenda. To investig

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Authenticity for Tourism Design and Experienceto spark conversation: What is the role of authenticity in experience of place in the context of design thinking? Can we truly design spaces for authentic engagement? Is it ever possible to experience places authentically that have been designed? With the tremendous value placed on designing spaces

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Stories as a Tourist Experience Design Toolser experience or as key methods to understand experience, their use as a framework to guide the design process has not been examined in detail. Within the literature on consumer experience stories have been linked to drama and theatre [Pine and Gilmore, The experience economy: Work is theatre and e

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Destinations and Value Co-creation: Designing Experiences as Processese tourist approaches the place, what attitudes drive decision-making and consumption, and how activities are pursued. Discerning processes rather than outcomes, the present discussion enables a manager to better conceive services as transformational experiences that can lead tourists to bond with th

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When Design Goes Wrong? Diagnostic Tools for Detecting and Overcoming Failures in Service Experiencelueprints, service maps, service failure proofing and the fishbone diagram. In addition to the introduction, this chapter includes the empirical demonstration of applying service maps for service failure detection. Harnessing consumer reviews on TripAdvisor.com of three luxury hotels in Vienna as th

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Designing Tourism Services in an Era of Information Overload