Titlebook: Crafting and Shaping Knowledge Worker Services in the Information Economy; Keith Sherringham,Bhuvan Unhelkar Book 2020 The Editor(s) (if a

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Project Management Within Knowledge Worker Services,deliver business-integrated technology transformation projects (projects, programs, and portfolios). Being able to respond fast enough, whilst managing the risks of change, and assuring both current and future services place a premium on the ability to manage projects around the ongoing operations a

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Keith Sherringham,Bhuvan UnhelkarAddresses how businesses respond to cloud-based knowledge worker services and the automation of knowledge worker services.Provides an overall approach as well as specific examples and paints a picture

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prepare, so that we adopt and adapt to benefit from the opportunities presented. We know how to fix the pipes and help people. It is a matter of electing to do so. In this chapter, the background to this book is set through the consistent and persistent application of proven principles implemented

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rvices. Businesses can release capital to fund these changes whilst achieving flexibility by moving ICT Operations and Services from CAPEX to OPEX funded through the use of cloud services like Software as a Service (SaaS) or Infrastructure as a Service (IaaS) for ICT Operations and Services. The mov

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ned with the Agile approach to software development, but responsiveness and adaptiveness are far more than being Agile. From the adoption of assembly lines in manufacturing, through just-in-time ordering, and to extended supply changes, businesses have had to pragmatically and practically adjust to

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