Titlebook: Updating for Business: Working with People: Consultation:Element 4 Workbook; Business and Technician Education Council Textbook 1987Latest

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Injunction

Introduction,An important part of managing is decision making: that is, making a choice of what action to take to solve a problem, what equipment to buy or which people should do what task. An effective decision is not only the best choice from a series of options, but is also acceptable to as many of the people affected by it as possible.

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What is Consultation?,After working through this section you will be able to describe the characteristics and benefits of consultation; explain how it differs from other processes such as informing, selling, delegating, surveying, and negotiating; and list the types of people one might wish to consult.

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When Do We Consult?,After working through this section you will be able to describe when it is appropriate to consult, and explain the role of consultation in the management of change.

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How Do We Consult?,On completion of this section you will be able to choose the most appropriate form of consultation for particular circumstances.

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Preparing for Consultation,After working through this section you will be able to explain the importance of authority and organisation in preparing for consultation.

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Updating for Business: Working with People: Consultation:Element 4 Workbook