Titlebook: Chatbot Research and Design; 4th International Wo Asbj?rn F?lstad,Theo Araujo,Petter Bae Brandtzaeg Conference proceedings 2021 Springer Na

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Matthew MacDonald,Mario Szpusztaing allow the development of Conversational Agents that support increasingly complex tasks. When the complexity increases, the conversation alone is no more sufficient to support the interaction effectively, but other modalities must be integrated to relieve the cognitive burden for the final user.

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https://doi.org/10.1007/978-1-4302-0432-9de its users with social support and improve wellbeing and mental health outcomes. It is questionable to what extent social chatbots are successful support providers, as there are several differences between chatbots and humans. Given the diverse subconcepts of social support, this paper aims to eva

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https://doi.org/10.1007/978-1-4302-0432-9mer satisfaction. Similarly, in the business-to-business (B2B) sector, more and more companies use chatbots on their websites and social media channels, to establish sales team contact, to provide information about their products and services or to help customers with their requests and claims. Cust

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